Seller FAQs

Showcase your goods and offer your customers alternative ways to buy!

We understand that small vendor have different need and want to offer as much flexibility as we can. Customers can pay cash if picking up from the vendor directly, send payment directly to vendors through alternative methods (paypal, etransfer, etc), or use our secure online payment platform.

Vendors can also choose if/which pickup / drop off points they will use, and which days/time they will drop off at thos locations.

Our platform also allows for physical as well as digital sales.


    How do I start selling?

      Get started by clicking on the sell now button. You will be asked to create a seller (store) name, for some basic info, and a quick description of what you are looking to sell on the site. Once our team has reviewed and accepted your request, you will be able to login to the vendor portal and update your store information and add items for sale. 

      Once a purchase is made, you will receive an email notifying you of the sale and you can then prepare the order for your customer.


      What type of items can I sell?

        Locally created products such as baked goods, arts and crafts, maple syrup, farm fresh meats & dairy, etc. If you are unsure whether your goods qualify, send us an message - support@spreespot.com

        If you are looking to use the pick up / drop off locations, the items need to be of portable size. These locations are mostly convenience stores and the handling and storage of larger items is not complimentary to their business practice. Item exclusions such as firearms, drugs, etc. can be found in our terms and conditions.

        Item Dimensions for pickup/dropoff locations cannot exceed 36 inches x 36 inches x 36 inches and no heavier than the average person can handle.


        Can I sell refrigerated items through your pickup / drop off points?

          Yes - however not all locations allow refrigerated items. Send us a message and we will be glad to let you know which location in your area allow refrigeration. support@spreespot.com


          Do I have to offer pickup / drop off points?

            No - You can choose to have customers pick up their orders directly from you, offer pickup / drop off points of your choosing, or a combination of both. 

            Buyers are instructed to pick up as quickly as possible and have a maximum of 5 days to pickup their order.


            When do I drop off?

              Each vendor gets to create their own rules. You may want to offer daily drop offs, weekly, or a combination (Mondays and Thursdays). As long as you make it clear in your listing and the customer know what to expect.


              What will I need to do when dropping off?

                1. Package your item neatly. Preferrably in a box or bag and with no loose pieces.

                2. Clearly label your item with "Spreespot order number - (add the applicable order number here)" so it can be quickly identified by the store staff (large numbers on the front or top of the packaging).

                3. Visit the buyer's selected drop off location and inform the cashier you are dropping off a Spreespot order.


                Who are the store locations?

                  Spreespot partners with local stores to assist with the pick up and drop off related to our user transactions. These stores consist of local convenience stores, gas stations, etc. When selecting stores, we look at geographic location and accessibility for the convenience of our buyers and sellers.

                  If you have a suggestion for a new location, please reach out to us at sales@spreespot.com


                  Can I have my existing location as an option for buyers to pick up from?

                    Absolutely. Vendors have the option to add themselves as a pick up point for customers to choose from when making their purchase.


                    When do I get paid?

                      Sale proceeds will show up in the vendor's account once the buyer has picked up and their order. The earnings history can be found here https://www.spreespot.com/earnings


                      How do I withdraw my funds?

                        A withdrawl request can be made at any time. Payouts are provided through paypal or etransfer. Withdrawal transactions can be initiated here https://www.spreespot.com/payouts


                        Is the payment platform secure?

                          Absolutely! Spreespot has partnered with stripe to accept payments. Stripe is a world leader and is dedicated to secure transactions.


                          The following is from Stripe's security documentation

                          Stripe has been audited by a PCI-certified auditor and is certified to PCI Service Provider Level 1. This is the most stringent level of certification available in the payments industry. To accomplish this, we make use of best-in-class security tools and practices to maintain a high level of security at Stripe.
                          All card numbers are encrypted at rest with AES-256. Decryption keys are stored on separate machines. None of Stripe’s internal servers and daemons are able to obtain plaintext card numbers; instead, they can just request that cards be sent to a service provider on a static whitelist. Stripe’s infrastructure for storing, decrypting, and transmitting card numbers runs in separate hosting infrastructure, and doesn’t share any credentials with Stripe’s primary services (API, website, etc.).
                          PGP Stripe has two PGP keys to encrypt your communications with Stripe, or verify signed messages you receive from Stripe. Which key you make use of is dependent on the information needing to be transmitted:
                          To securely contact Stripe, use our general PGP key To send sensitive data, such as credit card information as part of a data import, use our data migration PGP key



                      Thank you for choosing Spreespot